Take practical steps to keep you and your loved ones safe during a power outage.
Stay away from all downed lines or sparking equipment, and keep children and pets away from fallen lines and anything the lines may touch.
- Never remove debris that's within 10 feet of a power line.
- Unplug major appliances to protect them when power comes back on.
- Leave a light turned on so you know when power is restored.
- Refuel heaters, lamps, and generators outside, and stay away from any flames or sparks. Wipe up fuel spills immediately.
- Let us know if you're using a generator – this protects you and our line workers as they work to restore power.
- Never operate lanterns, heaters, or fuel-fired stoves without proper ventilation.
- Never burn charcoal indoors. It releases poisonous carbon monoxide.
- Do not let children carry candles or oil lamps.
Stay away from downed power lines
Never touch a downed power line. A common myth is that a power line is insulated like a power cord. What may look like insulation is actually weatherproofing material, which offers no insulation. Power lines are not insulated like power cords.
What if I see a downed power line?
- Don't touch it or any wire near it. Even telephone or cable lines can become energized
- Call 911 or contact Hope Water & Light at 870-777-3000
What if a power line is touching my car?
If your vehicle comes in contact with a downed power line,
- Stay put and seek help
- Honk the horn, roll down your window and yell for help, use your mobile phone
- Make sure to tell passersby not to come near the vehicle
What if I have to exit the vehicle?
If you have to exit a vehicle that has come in contact with downed power lines,
- Remove loose items of clothing
- Jump clear of the vehicle, landing with both feet together
- Keep your feet together and shuffle or "bunny hop" away from the car